Stephen Butters

207 Clannon Rd.  ·  Lower L'Ardoise, NS B0E 1W0  ·  (506) 449-0025  ·  resume@stephenbutters.com

I am a IT generalist with over 20 years experience in the field, with a focus on adminstration, development, and support for numerous online/web technologies (CMS & other web applications, hosting and other online services, etc). I also have a background in media communcations and, as such, I strongly believe that the ability to communicate clearly - in writing and otherwise - is one of the most important, and yet most commonly overlooked skills necessary for effectively providing IT services, particulary end-user tehnical support.

Experience

References available upon request.
 

Lead Web Developer, End User Support

Canadian Freelance Guild

Implemented a new public website, involving the integration of two SaaS platforms (Wild Apricot and ClickUp) with a self-hosted website (WordPress) and provided support to members of the organization on using those technologies.

2020 - 2022

Lead Web Developer, Customer Support

TRANSCAER

Developed public-facing website for the organization & performed related application development to implement various features, including custom events calendar & registration system.

2015 - 2020

Lead Web Developer, Developer Support, Customer Support

Chemistry Industry Association of Canada

Developed and provided technical & content maintenance for two public-facing websites, managed and provided technical support to junior web devlopers, provided end-user support to the client.

2014 - 2018

Web Developer, Developer Support, Customer Support

Forest Products Association of Canada

Developed and provided technical & content maintenance for five public-facing websites & numerous event/initiative-specific "micro-sites," managed and provided technical support to other web devlopers & designers, provided end-user support to the client.

2009-2014

Web Developer & Customer/End User Support

justFRED Inc.

Developed public website, performed integration of various SaaS and self-hosted technologies, provided technical and customer support.

2006 - 2009

CTO, IT Adminstration, Customer Support

Smartypants.com Inc.

Managed & provided commercial website & EMail hosting service, domain registration, and customer & technical support for those services.

2004 - present

Access Centre Manager

New Brunswick Community Access Program

Managed a succession of three separate Community Access Centres, managed and maintained their computer systems, provided training and support services.

2001 - 2004

Online Content Writer

DiscSCRIBE Ltd.

Wrote and edited online content, primarily for the websites Tartans.com and IrishClans.com, and the Virtual Atlantic Canada section on AOL Canada; provided computer technical support for other staff.

1998 - 2001

Education

University of New Brunswick

Multimedia/Media Communications (part-time student)
1998 - 2003

St. Peters District High School

Graduated 1998
1994 - 1998

Skills

General
  • Extensive experience & expertise website development (front-end & back-end) and management of websites & web-based applications
  • Over two decades of experience managing web & mail hosting, and general server/system administration
  • Creation of Training Materials and Support Documentation
  • Diagnosing, Troubleshooting, and Fixing Technical Issues
  • Written Communication to Clarify Details of Support Requests, and Provide Explanations of/Solutions to Technical Issues
  • Providing Remote Support via Telephone and Various Remote Access/Screen-sharing Tools

Tools & Technologies

Interests

A large part of the reason why I've persisted and succeeded in IT is that my interest in computer technology is not solely at the professional level, I'm also a computer and technology enthusiast, and enjoy tinkering with both software and hardware.

And partly as a result of spending most days in front of a computer screen, I also try to cultivate & spend time on interests that get me outside - or at least away from the computer - such as hiking, cycling, swimming, carpentry, woodworking, cooking, and just about anything else that gives me an excuse to work with my hands & create things. In particular, I've been an avid home baker for over a decade, to the point of having built my own wood-fired pizza oven; and in the past few years, I've also taken up homebrewing of beer & cider-making.

Awards & Certifications

  • QEII Medal - Volunteer work for Child Find Saskatchewan
  • Easter Seals New Brunswick - Volunteer Award
  • Family Enrichment Counselling Service - Volunteer Award